Once feeling like an outcast while walking down Madison Avenue, Eric Wilson of The New York Times, now fits right in.
Due to the recession many businesses are clamoring for business, including those located on upscale shopping areas like Madison Avenue. Employees of MaxMara, Gucci, Chanel and other high-brow houses, who once sized up shoppers by their hand adornments and shoes before helping, are now indiscriminately performing their jobs. "Salesclerks, haunted by the papered-over windows of stores next door, are being trained to exude a level of customer service rivaling that of Disney," reports Eric Wilson.
On an experimental journey through the area, Wilson dressed poorly and wandered into several stores on the avenue, including Prada and Ralph Lauren, presumptuously trying on clothes he couldn't afford and making false requests.
Nevertheless, customer service was always outstanding and never wavering no matter the clientele.
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